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Terms & Conditions

The website is owned and operated by L&M Optical. Your access to and/or use of the website is subject to Your agreement to and compliance with these Terms of Use.

By accessing and/or using the L&M Optical website (“Site”), You indicate Your acceptance of these Terms of Use. If you do not accept these Terms of Use, You must stop using the Site immediately.

L&M Optical may amend these Terms of Use from time to time, and will update these Terms of Use on the Site. Your continued use of the Site after such amendments will constitute acceptance of the amendments by You.

Who may use the Site?
The Site is for visitors who wish to find out more about L&M Optical and for private consumers who wish to purchase L&M Optical’s products using this Site.

You should read these Terms of Use in conjunction with the Privacy Policy, which is incorporated in these Terms of Use by reference.

Your Right to Use the Site
Subject to these Terms of Use, L&M Optical grants to you a licence to access the Site for the purposes of viewing the website and making purchases on the Site. You may only use the Site for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party. You must not interrupt or attempt to interrupt the operation of the Site in any way.
The terms of this licence replace entirely any implied licence terms that might otherwise apply to the Site. and L&M Optical explicitly prohibits use of the Site in any manner other than as licensed in these Terms of Use.


Intellectual Property Rights
All intellectual property rights in the Site or any of the Site‘s content (including all copyright and trademarks) (“the Materials”) are owned by, or licensed to, L&M Optical or otherwise used by L&M Optical as permitted by applicable law. The Materials may not be reproduced for any commercial or public purpose, republished, posted, broadcast, distributed or transmitted by you, or provided by you to any third party without the express written consent of L&M Optical. Nothing on the Website should be construed as granting You or any other person any right to use any Materials without the express permission of L&M Optical or the owner of the intellectual property rights in such Materials, except where you are expressly licensed to do so in accordance with these Terms of Use.


Additional Terms of Use
L&M Optical may publish terms of use additional to (but not in substitution of) these Terms of Use. You agree to abide by all such additional terms of use as they may be updated from time to time. In case of differences or discrepancies between these Terms of Use and such additional terms of use, the latter shall prevail to the extent of the inconsistency, and only in respect of the sections of the Site in respect of which those additional terms relate.


Accuracy of content
L&M Optical will make reasonable efforts to verify and maintain the accuracy of any content of the Site, but L&M Optical does not warrant that the content of the Site, including any pricing information on the Site, is or will be correct, up to date or error free.

L&M Optical reserves the right, at its sole discretion, to make improvements to, or correct any errors or omissions in any portion of the content and to make any other changes to the Site, materials, tools, products, services and prices displayed or described on the Site at any time, without notice.

L&M Optical does not warrant uninterrupted or error free use of the Site, that defects will be corrected, or that the Site or the server that makes it available or files available for downloading from the Internet are free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

L&M Optical does not assume any responsibility or risk for your use of the Internet.

Information you submit to the Site
All information L&M Optical asks you to submit to the Site will be treated in accordance with its Privacy Policy . Please note, L&M Optical will fully cooperate with any law enforcement authorities or court orders requesting or directing it to disclose information (including personal data) that L&M Optical have obtained through your use of the Site. All information you submit to the Site, whether solicited or unsolicited will not be regarded as confidential.


Limitation of Liability
For the avoidance of doubt, nothing in these Terms of Use shall affect any contract between you and L&M Optical for the sale of goods.
Other that warranties and conditions implied by relevant legislation, the exclusion of which from an agreement would contravene a statute or cause part or all of this clause to be void (“Non-excludable Conditions”), the parties agree to exclude all implied terms, conditions and warranties in relation to the Site (which may include warranties of satisfactory quality, fitness for a particular purpose, merchantability or title).
Except with respect to any Non-excludable Conditions, L&M Optical, its affiliates, licensors, service providers, content providers and their employees, agents, officers and directors will not be liable for any direct, indirect, consequential, or special loss or damage, and/or business interruption, or loss of profits, data, goodwill, information or programs or your information handling system, or for pain and suffering or emotional distress arising out of or in connection with the use of, or inability to use, the Site, its content, materials or functions, or any other loss or damage of any kind, whether in action of contract, negligence or other tortious action, or otherwise.

With respect to breach of any Non-excludable Conditions by L&M Optical (excluding Non-excludable in respect of which liability may not be limited), L&M Optical limits its liability to, at its option, where the breach relates to goods,repairing or replacing the goods, or where the breach relates to services, supplying the services again


Changes to the Site
L&M Optical may terminate, change, suspend or discontinue any aspect of the Site at any time. L&M Optical may also impose limits on certain features and services and/or restrict access to parts or all of the Site without notice or liability. L&M Optical reserve the right to terminate Your secure log-in and suspend Your access to secure areas of the Site upon becoming aware that You have breached these Terms of Use.


No Waiver
No waiver by L&M Optical of any breach of any obligation arising under these Terms of Use shall constitute a waiver of any other breach and no failure to exercise or to partially exercise by L&M Optical of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.


Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of South Africa. The courts of South Africa are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the Site.


If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction in which these Terms of Use are intended to be effective, then to the extent that, and within the jurisdiction which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms of Use and the remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable.

Terms and Conditions of Supply

If You have difficulty reading this page, You must contact us before You place Your order. By placing an order with L&M Optical, You will be deemed to have understood and accepted these terms and conditions (“Terms”). If You have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before You place Your order.


  1. This Agreement is between You, the person placing an order for goods using the L&M Optical Optical website (“You”) and L&M Optical.

1.1 In these Terms:
“Goods” means those products made available by L&M Optical that You wish to purchase, as indicated in Your Order.
“Order” means orders placed in accordance with the provisions of Section 3.1.
“Site” means the website owned and operated by L&M Optical with URL address http://www.lentesandmarcos.com

  1. Customer Obligations

2.1 By submitting Your Order You warrant, represent and undertake:

2.1.1 that You are aged 18 or over and are not ordering on behalf of another person

2.1.2 to provide any details reasonably requested by L&M Optical to confirm that You are eligible to purchase the Goods

2.1.3 that You are acting in Your capacity as an individual consumer and the Goods or any part of the Goods shall not be used for resale or for anything other than Your own personal use

2.1.4 that You are the authorised holder of any credit/debit card You may use on the Site.

  1. Orders for Goods

3.1 Orders must be placed:

3.1.1 via the ordering system on the Site or

3.2 Your submission of the Order, represents an offer to purchase the Goods from L&M Optical. L&M Optical may confirm receipt of this offer via email (if the Order is placed via the Site). For the avoidance of doubt, a confirmation of receipt of the Order does not indicate that L&M Optical will supply any Goods to You.

3.3 You may change Your Order within 24 hours of submission to the Site. Any change requested to an Order after this timemay be rejected by L&M Optical at its absolute discretion.

  1. Limitations of Supply

4.1 L&M Optical shall make reasonable efforts to meet the requirements You specify in Your Order(s), however We cannot guarantee the availability of Goods. If the Goods You have ordered cannot be supplied to You, L&M Optical will contact You to give You a choice to receive a replacement or a refund. If L&M Optical receives no response from You, L&M Optical may, at its absolute discretion, provide replacement Goods of an equivalent quality and/or specification or cancel the Order and provide a refund.

4.2 L&M Optical tries to ensure that the Goods supplied match the descriptions provided on the Site or in our current mail order catalogue. Whilst L&M Optical tries to ensure that there are no changes to the Goods to be supplied, You acknowledge that there may be some minor variations to the description and/or specification of the Goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the Goods, and accept that such minor variations will not give You a right to refuse delivered Goods.

4.3 L&M Optical shall, on the advice of its supervising opticians, have absolute discretion as to whether or not to accept an Order.

5.Prices and Payment

5.1 Subject to Clause 5.3, the price payable by You for the Goods shall be the price stated on the Site or the current mail order catalogue at the time Your Order is placed in accordance with these Terms.

5.2 Unless otherwise stated on the Site, all prices for Goods are in South African Rand.

5.3 While L&M Optical uses reasonable endeavours to ensure the accuracy of the prices and price related information stated in its catalogue and on the Site, we do not warrant that the Site is error-free, or that You will not encounter a mispriced item in the catalogue or on the Site. If an item is mispriced or if the price has changed since the last catalogue was issued, L&M Optical will contact You and give You the choice to place an Order for the Goods at the correct price or to cancel the Order and receive a refund of any money paid by You.

5.4 The postage, packaging and delivery charges for all purchases are given on our Site and in our mail order catalogue.

  1. Delivery and Carriage

6.1 Delivery of the Goods shall be deemed to take place at the time the Goods first arrive at the delivery address stated on Your Order.

  1. Goods that are Defective on Delivery
    The rights granted to You under this clause are in addition to, and do not replace, any rights You may have as a consumer under relevant laws, including any consumer protection legislation applicable to Your purchase of the Goods

7.1 Upon delivery of the Goods You must inspect them carefully. If any of the Goods do not match the description (subject to clause 4.2) or appear to be damaged or are missing, do not use the Goods or any items accompanying the Goods, and please contact L&M Optical by email and inform us of the problem within 5 days of delivery of the Goods. If L&M Optical (acting reasonably) accepts that the Goods do not match the description, or are damaged or missing, the Goods will be deemed “Defective on Delivery”.
7.2 You must notify L&M Optical immediately if there are any defects in the Goods which are apparent during Your use of the Goods. Provided You advise L&M Optical within 14 days of delivery of the defect, the Goods will be deemed “Defective on Delivery”.

7.3 If the Goods are Defective on Delivery, L&M Optical will either repair or replace such Goods or refund the price paid for the Goods to You.

7.4 If the Goods are Defective on Delivery, You agree to return the Goods to L&M Optical in substantially the same condition as when received by You, including all items and packaging accompanying the Goods.

7.5 Subject to Clause 7.6, L&M Optical shall pay the costs of postage, packing and delivery in relation to the repair or replacement of any Goods that are Defective on Delivery and shall, upon written request, reimburse You the reasonable costs of returning the defective Goods.

7.6 You will be liable for all costs connected with the supply of replacement Goods (including posting, packing and delivery) until the returned Goods are received by L&M Optical.

  1. Manufacturing defects in Goods
    The rights granted to You under this clause are in addition to, and do not replace, any rights You may have as a consumer under relevant laws, including any consumer protection legislation applicable to Your purchase of the Goods.

8.4 If You discover a manufacturing defect within twelve months of delivery of any Goods, You must notify L&M Optical immediately.

8.4.1. If You return the defective Goods stating the manufacturing defect to L&M Optical, L&M Optical shall subject to Clause 8.4.2 at its absolute discretion repair or replace such Goods.

8.4.2. L&M Optical shall not repair or replace any Goods if (i) it has not received the defective Goods back from You or (ii) if the defect was caused by misuse or mistreatment of the Goods.

8.4.3. L&M Optical shall pay the costs of the return postage, packing and delivery in relation to the repair or replacement of any Goods returned as a result of a manufacturing defect and shall, upon written request, reimburse You the reasonable cost of returning the defective Goods.

  1. Transfer of Risk and Title in Goods

9.1 Subject to Clause 7, title in the Goods shall pass to You when the Goods are delivered to the delivery address set out in Your Order provided that L&M Optical has received payment in full for the Goods.

9.2 Subject to Clause 7, risk in the Goods shall pass to You when the Goods are delivered to the delivery address set out in Your Order.

9.3 In the event of cancellation, risk in the Goods remains with You until the Goods are received by L&M Optical.

  1. Liability

10.1 Nothing in this Agreement shall exclude or limit either party’s liability for death or personal injury resulting from that party’s negligence or for fraud or for any other liability that cannot by law be excluded or limited, including liability that cannot be excluded or limited by any consumer protection legislation applicable to Your purchase of the Goods..

10.2 Subject to Clauses 10.1, the total liability of L&M Optical to You in respect of all claims arising out of or in connection with an Order, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, shall not exceed the total sums received by L&M Optical for the Goods to which the Order relates.

10.3 Subject to Clause 10.1, L&M Optical shall not be liable to You for any loss of contracts, loss of income or revenue, loss of profits, loss of goodwill or loss of insurance cover.

10.4 Subject to Clause 10.1, L&M Optical shall not be liable to You for any consequential or indirect loss of any kind arising out of or in connection with this Agreement however caused and whether arising under contract, tort, negligence, misrepresentation or otherwise. This exclusion shall apply even if L&M Optical has been advised of the possibility of such loss or damage.

10.5 Subject to Clause 10.1 L&M Optical shall not be liable to You where the loss or damage results from information provided by You that is inaccurate, false or misleading or that otherwise results from a breach by You of these Terms.

10.6 Subject to Clause 10.1, L&M Optical accepts no liability in respect of any non-standard use of the Goods such as, by way of example only, in extreme sports.

  1. Force Majeure
    L&M Optical shall not be liable for failure to comply with these Terms owing to any act or event beyond its control including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, disease or fire.
  2. Notices
    Any notice or other communication to be given under these Terms must be in writing, in the case of notices to L&M Optical and in the case of notices to You, by pre-paid post, or email to the address or other contact address set out in Your Order. Any notice or document shall be deemed received, if posted, two working days after posting and, if sent by email, at the time of transmission, provided no transmission failure notice is received.
  3. General Provisions

13.1 In the interpretation of these Terms:

13.1.1 the headings are for convenience only and shall not affect the interpretation of this Agreement and

13.1.2 “including” means including without limitation and includes shall be construed accordingly.

13.2 You may not assign, sub-contract, sub-license or otherwise transfer in whole or in part any of Your rights or obligations under this Agreement.

13.3 These Terms incorporate by reference the following additional terms: a) L&M Optical “100% Guarantee”, as published on the Site, b) if the Goods include any item manufactured in accordance with a prescription from registered medical practitioner or optometrist, the “Additional Terms and Conditions for Prescription Eyewear”.

13.4 These Terms and any relevant Order accepted by L&M Optical constitute the entire agreement between the parties and supersede any prior written or oral agreements, statements, promises or representations made in relation to the subject matter of such Order (including all other information on the Site and/or contained in L&M Optical’s catalogue and sales literature) and, subject always to the statutory rights afforded to You as a consumer, each party acknowledges that (save in the case of a fraudulent misrepresentation by the other party) it shall not have any remedy in respect of any representation or term not set out in these Terms or any relevant Order accepted by L&M Optical. None of our representatives, agents or sales persons have authority to vary, amend, or waive any of these Terms on behalf of L&M Optical and no variation, amendment or waiver of these Terms by such persons shall have effect unless expressly agreed to by an authorised representative of L&M Optical with You in writing.

13.5 Failure by either party to assert its rights in relation to any breach of these Terms or any relevant Order on any occasion shall not be deemed a waiver of such rights.

13.6 If any provision of these Terms and any relevant Order is found to be unenforceable, the remaining provisions shall continue in force subject to such modification as may be necessary to achieve as nearly as possible the objectives of these Terms.

13.7 These Terms and any relevant Order are governed by the laws of Hong Kong and the parties hereby submit to the exclusive jurisdiction of the courts of Hong Kong in relation to any dispute arising out of them.

  1. Campaigns

14.1 Summer Sale Campaign

14.1.1 Promotion codes are valid on the total cost of the order before shipping costs and/or applicable taxes are applied.

14.1.2 L&M Optical reserves the right to cancel, edit, shorten or extend promotions at any time.

14.1.3 Only one promotion per order may be applied unless noted specifically in the promotion details.

15.1.1 L&M Optical reserves the right to cancel, edit, shorten or extend promotions at any time.

Our Privacy Policy

 Section 1 – What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 – Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by mailing us at: info@lentesmarcos.com

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – WordPress

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Hetzner (Pty) Ltd data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then PayU stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read PayU’s Terms of Service here or Privacy Statement here.

Section 5 – Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

 Section 6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 Section 7 – Cookies

This website stores cookie files.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 8 – Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@lentesandmarcos.co.za

Orders & Returns Policies

Thanks for shopping at Lentes & Marcos. If you are not entirely satisfied with your purchase, we’re here to help. Please take some time to read our Orders & Returns Policies.


  • You have 7 days to return an item from the date you received it if you changed your mind.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • No electronic vouchers can be returned or refunded

Damaged or Defective Orders

Should a product be damaged at the time of delivery / collection, please notify us within 5 days of such delivery / collection by contacting us via our website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

The following will NOT be regarded as defects and will not entitle you to a return a product:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Handling Fees

In case of unwanted items or where you have changed your mind about wanting the product, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us by submitting an online query or mail us at info@lentesandmarcos.com

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